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Service Your Vehicle at Frank Brown
A GMC, Honda service center in Lubbock with skilled technicians and state-of-the-art technology. Your vehicle is in good hands at Frank Brown Used.
What Our Customers Say…
Very thorough. Very professional. Our experience was very good. I think I’ve said enough. I don’t have 25 words to say how satisfied I am.
Neal did a great job with the warranty repair for my 2020 Honda Ridgeline dealer installed running board lights. This was a second repair under warranty.
Awesome people. It was nice doing business with them. Caleb and Emilio where so kind and friendly. It was a surprise for my family, my kids love it.
Easies car buying experience I have ever had. Dea was phenomenal. She was extremely knowledgeable from the start. She had an answer for everything and if she didn’t know she found the answer.
Brian Cole does a great job in the sales department and the service department was fast and good on oil change and mileage service on my new GMC AT-4, which is the best pickup I’ve ever owned and I’ve had a bunch…
Always great service, Been going here for a year now and they do a great job servicing my Acura. Dean the service rep was on top of everything and kept me informed each step of the way about parts and service, very friendly and knowledgeable. Thanks
Philip at Frank Brown in Lubbock TX sold us a car yesterday and he gets an A+ on selling cars. He was a fantastic salesman. My husband and I both enjoyed buying our GMC Acadia Denali from him.
Service was great communication was great
We bought a 2018 Honda Accord, salesman , Aaron, was very helpful and responsive to our questions. The process from choosing the vehicle to closing went smoothly. Overall satisfied.
Dean in Honda repair was fantastic as always! Great service, great attention to detail, and great people, always a wonderful experience bringing in my cars to get serviced.
I love the Honda service department. Always easy to deal with, efficient, and does great work. I service my Acura TLX and will continue to do so! Definitely recommend.
Brandon Arthur made the whole experience a great one. Knowledgeable and professional, he’s the best mechanic I’ve ever had the pleasure of working with. Definitely an asset to the company. I’ll be back next time I need service for sure
Sales team and finance were awesome!!!!
They double checked a problem I'd had with a tire in another city. Recommended a way to fix a key problem that saved me money.
Terry was very helpful!! The wait time was reasonable. Would definitely recommend!!
Caleb was very helpful and did a good job too get me what I wanted. It was easy and fast. He found the right truck and took care of all mine nedds
Great customer care. David Hendrix helped us out even picked us up from the Air Port. Got a great deal on the exact car we wanted, easiest purchase I have ever made. Service after the sale was fantastic. It is very apparent that Mr Brown focus‘s on customer satisfaction as well as service after the sale. 5 out of 5 for customer care, 5 out of 5 for delivering such a great buying experience and 5 out 5 for how professional, honest and military supportive that Mr Browns staff was. Highly recommend!!!!
I can’t thank you enough for the great service provided on my Yukon last week. I needed a brake light quick, Frank Brown had it and installed it within 30 minutes. Thank you to the wonderful service department!
D was excellent! She was super friendly and accommodating. She had great hustle, we were super pleased with her service! Highly recommend you reach out to her for your next vehicle.
friendly always helpful and don't take for ever to do the oilchange and Terry is always helpful and explains everything before you pay
Excellent customer service. Delivered the vehicle to me since I live out of town and had to work. Made the experience very pleasant and easy. Could not ask for better service!!
Did not beat around the bush, I was in and out in 30 minutes. Very thorough and worked around my work schedule very well. Very pleased
Sammy and Ramiro worked diligently to fix a very on uncommon A/C issue on my Acadia. It took two trips to figure it out, but they didn’t give up. Thanks guys!!
Terry and Robert are both great assets to your company very friendly professionals , and your service guys are very knowledgeable happy to deal with them
Amazing service amazing service by Brandon Arther mechanic. He was friendly thorough and extremely knowledgeable. I would recommend him to anyone and definitely believe he should have a raise and promotion.
Great customer service, transparent deal, great communication!! This dealership is to be highly recommended!!!!!!!!!
friendly service and great technnicians
very knowledgeable sales person (Deanndra Mathes). I told her what I wanted and she found the car of my dreams!
BRIAN COLE is an excellent salesman and service provider! No high pressure just honest hard-workin! Finding me the truck I wanted and making me happy was all he cared about.
This dealership is one of the best for customer service! We have purchased Borge new and used vehicles here and have always had great experiences.
I always get prompt and courteous service. Even when I stop in to just ask a question or have them check tires, fluid levels, etc
Excellent service as always. Very professional and friendly! Only place I will take my vehicle to be serviced! Terry is always cheerful when checking out!
Excellent service and Ronnie my service advisor was very informative and kept me updated while my vehicle was being evaluated. Strongly recommend your company. Thanks
Everyone was very professional and friendly. I needed a ride home and for someone to pick me up when my car was ready. The service was prompt and efficient.
The sales man was very professional and very helpful and knew everything about the truck. And the financial was very helpful as well thank everyone who helped me get my truck
This is the only dealer I take my Honda to be serviced and I always get in and out in record time except for the last time. I was there over a hour and a half, but they were very apologetic about the delay.
First time buying a car and it was a wonderful experience I would recommend to everyone I know to go there! Ten outta ten! Thank you
Brian was very friendly and made the process speedy. Chris in the finance department was very personable and made conversation. Glad I made the choice to choose Frank Brown.
Brian was great! just an awesome experience. in and out in an hour and a half.
Great dealership to work with. Very fair on trade-in and no hidden charges on their vehicle. Mike Brown was great to work with. Always available to answer questions and never too busy to respond back with any information I needed. He drove 2 1/2 hours after work to deliver the new truck to me. You don't see that level of customer service these days. I highly recommend Mike Brown and Frank Brown Auto and Truck to anyone looking for a customer friendly dealership.
great place. friendly, prices. and atmosphere.
Everyone was helpful and kind. They took care of us quickly but did a great job.
We have bought 5 Honda’s from Frank Brown have always been happy with our salesman and fair deals with the sales manager would recommend Frank Brown
Everything was good! Thank you for all the work. I appreciate you guys. You work hard. You guys did a great job on my car!
Fast and friendly and took care of me and my needs. Will definitely return for future service. Customer service was also great what a great tram
Frank Borwn Honda offers excellent service at a reasonable price. No need to go anywhere else because theie service personnel and mechanics are honest and trustworthy.
Great service was provided. Time of service was convenient to my schedule. Ronnie always makes the visit easy and what to expect. Price of service was great.
This Company has Great customer service. I’m coming from Boston, so planing the trip Was hard.Ricardo made the process of buying a car real easy.
Excellent friendly service from the service manager to the driver taking me back home. My car is great, when purchased, salesman I had was wonderful!
We always get great service at Frank Brown. They take care of all our vehicles in the shortest possible time. We appreciate Terry’s kindness.
Car salesman was knowledgeable. He made the experience less stressful by knowing about the car and it’s features. Finance was organized and very quick.
Friendly courteous service - got an oil change an service was fairly quick. I left the vehicle assuming it would take awhile but was happy when it only took 45 minutes. Thank you.
Always friendly when I take my vehicle in for service. I enjoy doing business there. Needed a ride home while they worked on my vehicle this last trip and the drive was very professional and kind.
Been on the hunt for the truck I wanted called the dealership and talked to Caleb and got my truck 5 days later. Awesome buying experience and great customer service.
We are very pleases and happy with the truck we purchased at Frank Brown GMC Dealership. Albert Bocelli was our sales person helping us find the best vehicle that we were looking for. Albert was very friendly and very helpful. Thank you!
Very helpful and efficient!
Awesome service personnel. Ronnie is a keeper, very professional. The service tech did his job with integrity. Very persistent in finding the problem. I Will continue to take my Acadia to Frank Brown GMC Lubbock Texas
Kienan was great help. I live in Odessa and couldn’t get help around here on getting my truck. I love this truck thanks to Kienan and the people of Frank Brown for the great service.
they are knowledgeable about the vehicles they sell and very friendly
My husband and I have used this dealership for almost 30 years. We have purchased several vehicles from them and they are the only dealership we will use for service. Great people!
Ronnie made appointment at time requested prepared at arrival Robert furnished safe timely Transportation to home and back. Overall excellent experience. Thank Frank Brown Service for a smooth day!!
I have always taken my vehicles to Frank Brown. The staff there in this case Ronnie Botello was very professional and courteous. He set me up an appointment and followed through with excellent service.
Dee was amazing. She worked hard to make the deal happen. She personally delivered my new vehicle to my location 5 hours away! She drove my trade-in back. We met at a coffee shop and signed paperwork over my lunch break. I can’t recommend Dee enough. Her work ethic is off the charts!
Deandra Mathis is a wonderful sales person, she had me in my new truck in 30 minutes and out the door and right back to work
Had a great experience finding a car with Deanndra! Everything was so simple and quick! Easiest car buying experience I’ve had to date. Highly recommend!
Did an awesome job, easy to deal with Deandra is a great person to deal with! She delivered my GMC and brought paper work to me to sign really went out of her way to help! Thanks
DeeAndra Mathes did a great job. The whole experience took about 1.5 hours. I’m a single dad and my 2 year old with me. She was very knowledgeable about my truck. Very professional. I would recommend this dealership and salesperson.
Probably the best experience I've had with a dealership. The process was easy once a vehicle was found that would accommodate my needs. Very patient and understood what my needs were.
Ricardo was an excellent sales man. Didn’t push for the sale and was attentive to everything we wanted. Finance Chris was very attentive to details and answered all questions I had.
As soon as we arrived, a salesman (Angel) helped us and accompanied us on a drive! No appointment needed! Everyone was very helpful and kind!
I did not have an appointment but they got me right in anyway. They were very courteous and professional. I did have an extended wait but still highly recommend their work.
Fast service and ,nice people that work.and frank brown is #1
I live out of town and was going to be in Lubbock. I called on my way and Frank Brown GMC was able to get me in that afternoon to take care of a recall.
Service is so quick. Honda Frank Brown is very conservative in replacing parts on my Pilot. It’s almost 4 yrs old but it ‘s only the air filter that got replaced. I had my change oil done in less the 45 minutes. Staffs are very very friendly.
Salesman very helpful, kind, courteous, and very knowledgeable about the car I was looking at. Not pushy at all.
Joseph Stalcup was my sales agent. he was wonderful to work with. I would definitely recomnend him. christopher in Finance did a great job explaining things to me. this is second vehicle I've bought from Frank Brown, and I would do it again.
Car was serviced for a Continuously Variable Transmission Software Update. Service was completed and had no issues. Overall service was perfect. Dean Loveless was my service technician.
courteous staff, repairs done on time
I broke down in Lubbock. Mechanics were professional and quick to diagnose issue, replace the parts at a very fair price.
Frank Brown gave me a great deal! The trade in was more than I expected. The only thing they could have improved upon was to have more vehicles to choose from.
For the times I had to take my car to this Honda dealership, they have been helpful and kind. They are also very patient with me, since I don’t know anything about cars.
Got us in and out. Happy with our service and purchase
great customer service anytime we have needed it.
Very knowledgeable and to the point. Got the truck I wanted for the right price. Phillip was the best and great with my son.
Deeandra went above and beyond to help me get the car I wanted!
Great service and service writer! I always go back to frank brown Honda, because of great service people.
Had a great experience with the dealership and the sales associate. Got me what I wanted and treated me like a friend and would recommend my family and friends without hesitation.
They are so friendly and professional, they always get things done quickly.
Deanndra is the best sales person I have ever dealt with and will only work with her from now on
Frank Brown has always been great to deal with always honest and upfront about everything We won’t go to any other dealership to buy our vehicles This is the 5th vehicle we’ve bought from them in the last 10 years Thanks for all your help guys and also Joseph was great to deal with in particular just like everyone there. Thanks again for all your help Joseph
Ricardo was awesome for helping us get a vehicle for our family we are enjoying our 2018 jeep
I was shopping online and doing research on SUVs. When I decided on a CRV hybrid, Tyson Hall reached out to me by emailing all the info on the vehicle. He was never pushy and did not ask for my phone number. We communicated by email. I got an awesome trade amount for my trade in. When I went in to test drive and sign, I was in and on my way in under 2 hours. Definitely recommend
the fast accurate service
Quick efficient service every time. Dependable service and they always keep me updated on tire rotations.
Thank you for being a very respectful and easy to work with dealership
They were very friendly and very fast. They made us feel welcomed and they did a great job. We were told it would be an 1 1/2 and we were fine with that, they were done sooner and i thought that was really awesome and great customer service
Friendly and very helpful and easy to take to and pushy at all.
I was not ignored when I drove up in my old car. The gentleman who helped me, Rob Phillips was very informative and knew his vehicles
David Hendricks made my purchase smooth & stress free.
awesome friendly people to do business with
Welcome to Frank Brown Used
We’re Lubbock‘s Preferred Auto Group
Thank you for making your way to Frank Brown Used, your used dealer serving drivers throughout Lubbock and the surrounding areas. At our dealership, you’ll find a solid selection of used for sale. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner.
Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of service technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Frank Brown Used in Lubbock today for quality vehicles, a friendly team, and professional service at every step of the way. And if you have any questions for us, you can always get in touch at 806-686-6023.
Stop In Today!
We are located at5802 TX-327 Spur
Lubbock, TX 79424