Deals You Will Love
Check out our vehicles on special this month
Service Your Vehicle at Frank Brown
A GMC, Honda service center in Lubbock with skilled technicians and state-of-the-art technology. Your vehicle is in good hands at Frank Brown Used.
What Our Customers Say…
Great experience and great service. We went to a few other dealers in Lubbock and didn’t feel as welcome as we did at Frank Brown Honda.
The service coordinator Ronnie is by far the best I have dealt with in All my years dealing service shops. Great service and will be referring them to Frank Brown.
Phil Richardson is the Honda Guru. Look no further. We live 150 miles east of Lubbock and have multiple Honda dealership options. None compare to the experience we received from Frank Brown and Phil during our purchase of a 2021 Civic. Phil is very knowledgeable and a down to earth honest West Texan. Don't waste your time in the Metroplex, spend it in The Hub City and save. 👆🏾
Great communication and service! From the start of buying my new pickup through signing the papers and driving off I had a great experience! Thank you!
Great service! Find the problems and give you detailed explanation.
they are efficient, friendly, and helpful
Excellent experience. Best time buying car. Great time w great sales person. Caleb made buying trk fun. Thx for a great time and hopefully great relation for future purchases
Very friendly & courteous. I have been their customer since 2013 & they have serviced my Honda’s most of those years, including recalls, fender-benders & routine service. I would highly recommend them.
Everyone I visited with in the Service Department was willing to answer my questions, and were very helpful. I don't remember names except for Terry, who arranged a ride home for me, and Robert, who drove me home, and picked me up to go get my car after repair. Both of these guys were great!
friendly, not overbearing, ready to help
I worked with Dede, and she was very helpful and professional.
Great service! Friendly people! They got the job done quickly! This is why I keep bringing my Honda here to get an oil change and other things and I will continue!
the turn around time, n the customer service
Identified my problem in a timely manner, got everything fixed and truck is running like normal again. The staff were friendly and attentive. Would recommend.
I always have my van serviced here and it's always a good experience so far. Fast service . Hope to see more honest and trained employees . Keep up the good work !
Phil Richardson is very knowledgeable when it comes to Honda. I am very satisfied with his expertise and with my vehicle. I do not however like to sit around the dealership waiting when I can be doing something productive or relaxing at home. I guess that's just part of the car buying process that has to change in order to be more efficient with customer service.
I have a great experience every time, and everyone is very friendly. My oil change took no time at all, and Terry is the best!!
Always friendly, truth full and helpful. It is always a pleasure to visit with them.
They did a great job of taking care of my vehicle and finding the problem solving it effectively efficiently and did it in a timely manner and was very friendly and helpful in every way very satisfied
Mike Brown is the only one I will work with. No run-around. Straight to the point! Gets you taken care of!! I’ll recommend him for anybody!
Bought a used gmc Denali from Andrew the salesman very eager to make the sale however I wouldn’t recommend him as a sales man to ANYONE eager to make the sale not so much on the service wouldn’t call me back had to go over his head to his boss Andrew even had the audacity to ask me when I brought it back so they could fix the mistake if I talked to his boss after he refused to text or call me back in the end I won’t be back but happy the managers took care ...
Ronnie was very attentive and communicated effectively with us about the vehicle! We appreciate him! He is always very professional every time we drop our vehicle off.
They got my Honda hybrid serviced and ready. Never had a problem with Dean.
Online scheduling was easy, Tony was his congenial self and service was performed promptly - couldn't ask for more! Plus, Robert provided prompt shuttle service.
They are prompt xx meeting with you about what you need done to your vehicle. They keep you informed about the progress being made on the repairs of your vehicle.
I give the dealership a five for quality service. I give Honda Corporate a one. Beware the brake fluid flush Accord owners. I did not realize that a vehicle with slightly over 20K and 2 years should require this type of service. Covered under service? Negative!
Muy amable,muy servicial y nos ayudó en todo lo que pudo.Tubo mucha paciencia para que manejáramos y no estaba nada desesperado aun así que fue un fin de semana.
Service department staff, Terry and others, were friendly, professional and efficient. Very welcoming and professional. Oil change and tire rotation was done very fast! Thank you!
Ronnie in the used service department was absolutely amazing. I can't rave enough about the care and quality of service he provided. He was so compassionate about our situation and so helpful.
Courteous, professional, helpful and fast. We’ve greatly enjoyed the service we’ve received here. Tony is a class act, and so is the gentleman at the service front desk.
Fast, friendly, and professional. I was told it was going to take 2 hours to have my cars oil changed. I was in and out within 45 mins.
Ronnie the service tech has always been very kind & professional.Also Robert the shuttle driver is very knowledgeable of the city & surrounding area & drove me to my job multiple times.
Loved the Salesman and the incredibly smooth process from start to finish. Quality vehicle with so many wonderful features. I will definitely recommend this dealership to my family and friends.
Joseph was easy to deal with, and he gave me a good price with no run around. Truck was just what I was looking for and more!
He went out of his way to accommodate our needs. We would trade her in the future and or refer family and fruentlookibg to buy a new auto
Jack helped us find a good pickup, we had good experiences.....if y'all look for a nice vehicle go to Frank Brown Auto in Lubbock Texas.
I recommend them bc they sell great vehicles! However I’m unimpressed with the guy who took my vehicle in to change the oil in the service department! I spent a huge amount of money on my purchase amd this guy was completely rude. He seemed very bothered by us. I typically have a great experience there but this guy stood out because he is NOT like the others. If this is what I have to experience then I will buy my next Honda from someone else. It’s an investment and to drive a couple hours to get treated ...
Always polite and helpful. Service with a smile.
They were fantastic. My son was in a bad situation with a bent rim a dead battery and lost keys. They were able to get it done quickly and get the truck back on the road so he could get home for the summer. Thank you for doing a great job.
Ronnie Botello was very courteous. He gave up date calls on the work on my car. He called to let me know that work had been completed.
Great service and great prices.
We had our oil changed. They told us it would be about an hour and a half because there were eight cars ahead of us. They got us out in 45 minutes. As always, we get top-notch service. We always enjoy dealing with Terry in the service department.
I recommend anyone to give these guys a try if you want a new car. They are not pushy and didn’t try to play any games with me. Everyone I came in contact with was professional, friendly, and helpful. Plus I have a pretty awesome new car. Thanks guys!
Terry at Frank Brown did my oil change and was awesome!!! He change my oil quickly and efficiently and rotated my tires. Definitely coming back.
Tony in service is amazing! He helped me with an issue on my car i hadn't seen before in driving it for over 10yrs and took great care of my baby. He also always has a smile on his face ☺. The check out desk is always so sweet and the whole service dept is nice. That is why i keep coming back. Thanks again everyone for your hard work, your awesome!
Phil Richardson quite simply is the best auto salesman you could have! I have now purchased SIX (!) vehicles from him over the years. Phil is knowledgeable, hard working and does what he can to get me what I want at a fair price. I feel he is always looking out for MY best interests and is a buys representative when I ask his to look for a car for my needs. Super helpful!
The service was fast and everyone was friendly, as always. I have used and trusted this service department for years for all of my Honda vehicles.
la unicas trocas GmC que Trae 6,2
Philip is great! This is my 6th car I’ve bought from Frank Brown! They always treat me and my family great. And they try their best to make whatever you’re asking for happen.
De at Frank Brown was a huge help to when purchasing our Honda Odyssey. We will definitely refer over to this business. Thank you for sending us off with a great vehicle with great service.
Got my Honda in right away and took care of the oil change. Also looked up my service contract for me which was greatly appreciated!
Great service! Friendly staff! I’ve been coming here for years. Never a long wait. I appreciate that they are never pushy but informative. Awesomeness
I have purchased several cars from Frank Brown and always had great customer service and a great sales experience. Everyone is always very friendly and eager to help.
their service dept. is very professional and curious.
Great service! Friendly sales staff!!
Found our vehicle online and drove 500+ miles to pick it up. Joseph and the entire staff made our visit an absolute pleasure. Might seem crazy to some, but we will definitely consider making the drive for our future purchases. Very professional, courteous, and honest. Couldn't ask for more. After 60+ vehicle purchases, this was by far the easiest and most enjoyable.
Deeandra was great to work with and was able to answer my questions about the new Accord! All the staff I interacted with were great and made the car buying experience very pleasant and quick.
Everyone was extremely friendly and helpful. Made my first car buying experience run fast, smooth, and painless. David, was exceptional in insuring I got everything I wanted and needed.
Paul Vera was great! We will definitely do business again at Frank Brown. This is the third vehicle I’ve purchased there. Easy to work with and great customer service.
Great customer service great people and very honest. Highly recommended so go give them a try thanks Joseph stalcup for all your help see you soon
Thank your staff so much for helping me update my car service, especially since I have to use a walker to get around. Your staff drove me to the door and helped me walk out when the service was complete
Awesome service and friendly customer representative. The price of the service is also reasonable. The time taken for the service’s are normal. Customer representative is vey helpful.
Friendly professional Blah blah blah Ok this is making me mad. This is stupid to make me type 25 words and wasting my time. If I have to do this agin I will change my rating of this dealership!!!!!!
Dee was amazing, most enjoyable car buying experience I have ever had She genuinely cared about what we were looking for and was able to help us get it We are very happy and would definitely buy here again.
Sammy Perez was very nice and the wait wasnt long at all...everyone was very friendly and waiting area was nice ..the gentleman checking ppl out was also very friendly
Ricardo is the man. He helped find me a amazing jeep right in my budget and has done amazing work fixing everything before handing it off. Ricardo is the best car dealer you will find in lubbock. So thank you Ricardo and the entire frank brown team
The staff were very helpful, knowledgeable and friendly. Overall, a pleasant experience. We had an easy time trading and purchasing our vehicle. We would use them again.
I know it sounds like a cliche, but it was literally fast and friendly service. Problem resolved.
Frank Brown always has friendly staff, quick service, and reasonably priced. I have never trusted anyone else to work on my car, and probably never will!
The manager was very helpful and very nice! The service was in a timely manner. I would call and they would answer my questions with no problems and no attitude.I was Very Satisfied!
Excellent buying experience. Brian & Jack treated me like family. I told them want I was looking for. They showed me what they had and allowed me time to decide what I wanted. They were never pushy. I was guided through the buying experience not pushed and never pressured. From the time I walked in the front door until the deal was done I and I was leaving everyone made me feel welcome and part of the Frank Brown Family.
We had a recall on our GMC Yukon and Ronnie at Frank Brown was great! He was helpful and the service team was much quicker than I thought! Professional and very fast. Thanks guys!
Excellent customer service from the the whole company! Tony did an amazing job fixing all my recalls and made sure I was good. Thank you so much for making this visit the best experience.
Our salesman was very easy and thoughtful with his attention to us and work with us. He was very patient in helping me to understand the new format.
Took my 2014 Odyssey in for my 105k maintenance. I was always kept informed of the progress and additional issues discovered. Dean Loveless provided OUTSTANDING customer service.
Found what I was looking for. Great customer service!
We did a little research then placed a call to our favorite salesman. Found out he had retired (again). Phillip returned our call and we made a great deal. Very helpful and now we have a new favorite salesman. I am sure we will be seeing him again in the future.
I love Frank Brown. 4th car I bought from them. They are always so friendly and they know how to treat customers. I will stick with them from now on. My sales rep was wonderful and the financial manager is the best. I have worked with him on all my cars.
Frank Brown is a very clean and friendly environment. My salesman was not pushy. He listened to what we were looking for and did not try to force anything more on us.
Courteous salesman. Great deal!
Phillip was great to deal with. He knew about the truck an any questions i had he was helpful an answered them all. I would recommend anyone
Quick service. Friendly staff that stays on top of things!
Frank Brown is our favorite car dealer and service center. The employees are all very friendly and helpful, each time we need service. I would highly recommend Frank Brown to anyone!
Friendly and try to be as helpful as possible
I have bought three Honda’s from Frank Brown and all serviced there, great service from Dean and Tony.
Absolutely easy to work with and very friendly staff! From the sales to the financial staff we are always please with the people at Frank Brown.
The sales representatives are so approachable and accomodating.
Terry was very helpful and sympathetic to my situation. The team was able to find the problem quickly once I was able to get in and see them. Something to be aware of is that the service hours are different from the sales hours that are on the website. I did not realize that when I originally brought in my vehicle.
Got our serviced engine light was on ran diagnostics on the car, ordered parts then brought car back in to replace parts. Great service friendly staff.
Good service, friendly salesman. Don’t know anything about service. Haven’t been in yet.
Sammy did a great job from getting me scheduled in to making sure the work was done correctly to letting me know about the work completion in a timely manner. Very good experience.
I enjoy visiting the honda house. The service dept are a great group of guys. Terry is by far the best and most helpful employee. He takes care of my auto needs and is always fun to talk to! I wouldn't take make car anywhere else!
The service have been great
The service department workers were very helpful and friendly. They listened and checked out any concerns that we had about our truck. Everything was clean inside when I got my truck back.
I received prompt and courteous service from everyone involved. The service staff is easy to work with and listens to my concerns. I have used FBH exclusively since buying my car from them.
We had an incident with our Honda Civic Sport Touring on a trip to Lubbock. The service department couldn’t have been any more accommodating. They had both parts in stock to fix the undercarriage of my baby and had me back on the road in record time at a very reasonable cost.
Best service and employee are very courtesyous help full
Everyone was so friendly and my husbands truck was ready so quickly! We needed an oil change and the tires rotated before a long road trip.
All service personnel are above and beyond
They have a great service department
Welcome to Frank Brown Used
We’re Lubbock‘s Preferred Auto Group
Thank you for making your way to Frank Brown Used, your used dealer serving drivers throughout Lubbock and the surrounding areas. At our dealership, you’ll find a solid selection of used for sale. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner.
Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of service technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Frank Brown Used in Lubbock today for quality vehicles, a friendly team, and professional service at every step of the way. And if you have any questions for us, you can always get in touch at 806-686-6023.
Stop In Today!
We are located at5802 TX-327 Spur
Lubbock, TX 79424